Thank you for supporting Chingón Legacy. Many of the products available through our website help support our nonprofit mission and community programs.

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Made-to-Order Products

All Chingón Legacy merchandise is made, printed, or ordered specifically for each customer after an order is placed. We do not maintain a regular inventory of finished products.

Because production costs are incurred immediately and made-to-order merchandise cannot typically be resold, all sales are final once an order enters production. We do not accept returns, exchanges, or cancellations for reasons including:

• Ordering the wrong size, color, style, or quantity.

• Changing your mind after purchasing.

• No longer wanting or needing the item.

• Minor differences in color, placement, or appearance caused by screens or the production process.

• Incorrect shipping information entered by the customer.

• A package being unclaimed, refused, or returned because delivery could not be completed.

Please carefully review all product details, sizing information, personalization, shipping information, and order quantities before completing your purchase.

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Order Changes and Cancellations

An order may be changed or canceled only if production has not yet started.

Requests must be submitted as soon as possible to info@chingonlegacy.org. We will make a reasonable effort to accommodate the request, but we cannot guarantee that a change or cancellation will be possible.

Once production begins, the order cannot be changed, canceled, returned, or refunded.

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Damaged, Defective, or Incorrect Items

We will work to correct an order when an item:

• Arrives damaged.

• Contains a manufacturing or printing defect.

• Is materially different from the product ordered.

• Is the wrong item, size, color, or design because of an error by Chingón Legacy or its fulfillment provider.

You must contact us within seven calendar days of confirmed delivery at info@chingonlegacy.org.

Your message must include:

• Your full name.

• Your order number.

• A description of the problem.

• Clear photographs showing the entire item, the issue, the packaging, and the shipping label.

Claims submitted without sufficient photographs or after the seven-day period may be denied to the fullest extent permitted by law.

Normal wear, damage caused after delivery, improper use, washing errors, accidental damage, or minor production variations are not considered defects.

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Available Remedies

After reviewing an approved claim, Chingón Legacy may choose, as appropriate, to:

1. Replace the affected item;

2. Reproduce or correct the affected item;

3. Issue store credit; or

4. Provide a partial or full refund for the affected item.

Except where required by law, the remedy selected by Chingón Legacy will be the customer’s exclusive remedy.

Shipping charges, rush fees, customization fees, and other service fees are nonrefundable unless the entire order was incorrect or unusable because of our error.

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Sizing

Customers are responsible for reviewing the sizing information provided before ordering. Product sizing may vary by brand, manufacturer, cut, and style.

An item that matches the size selected by the customer is not considered defective merely because it does not fit as expected. We do not provide returns or exchanges for sizing issues unless the customer received a different size from the one ordered.

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Personalized and Custom Products

Personalized, customized, or specially designed items are nonreturnable and nonrefundable unless they arrive damaged, defective, or materially different from the approved order.

Customers are responsible for reviewing and approving names, dates, spelling, artwork, colors, logos, quantities, and other customization details before production.

Chingón Legacy is not responsible for errors contained in information or designs approved or submitted by the customer.

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Color and Design Variations

Colors may appear differently depending on the customer’s screen, lighting, product material, printing method, and manufacturing process.

Minor variations in color, print placement, texture, sizing, or finish are normal and do not qualify as defects unless the product is materially different from what was advertised or approved.

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Shipping Delays

Estimated processing and delivery dates are not guaranteed unless expressly stated in writing.

Chingón Legacy is not responsible for delays caused by carriers, weather, holidays, supply shortages, incorrect addresses, customs, emergencies, or other circumstances outside our reasonable control.

When applicable law requires a customer to be offered cancellation and a refund because of a significant production or shipping delay, Chingón Legacy will provide that option.

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Lost or Stolen Packages

A package marked as delivered by the shipping carrier is considered delivered unless the carrier confirms otherwise.

Customers should promptly check with household members, neighbors, building management, and the carrier if a package cannot be located.

Chingón Legacy is not responsible for packages lost or stolen after confirmed delivery. We may assist the customer with filing a carrier claim but cannot guarantee replacement or reimbursement.

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Returned or Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address.

When an order is returned because of an incorrect address, refused delivery, failed delivery attempts, or failure to claim the package, the customer may be required to pay additional shipping and handling charges before the order is resent.

The original shipping charge is nonrefundable.

Unauthorized Returns

Do not mail a product back without written authorization from Chingón Legacy.

Unauthorized returns may be refused, discarded, donated, or returned to the sender. Chingón Legacy is not responsible for unauthorized return shipping costs or loss of an unauthorized return.

Chargebacks and Payment Disputes

Customers should contact Chingón Legacy first so we have a reasonable opportunity to review and resolve an order issue.

Initiating a chargeback does not automatically entitle a customer to keep both the merchandise and the disputed payment. Chingón Legacy may provide the payment processor with order records, product descriptions, proof of acceptance of this policy, production records, delivery confirmation, communications, and other relevant evidence.

Nothing in this section limits a customer’s lawful rights to dispute an unauthorized or improperly processed transaction.

Donations

Charitable donations are separate from merchandise purchases and are generally nonrefundable. A donation may be corrected or refunded when it was processed in error, duplicated, or unauthorized, subject to verification and applicable law.

Policy Acceptance

By placing an order, you acknowledge that:

• Products are made to order.

• Production costs may be incurred immediately.

• All sales are final except as expressly stated in this policy.

• You reviewed your product selections, sizing, customization, and shipping information before purchasing.

Contact Us

Questions or eligible claims may be sent to:

Chingón Legacy, Inc.
Email: info@chingonlegacy.org
Location: Indiana, United States